1 Introduction
This Privacy Policy outlines how alifhajjservices (Indora Square, Nagpur) ("Company", "we", "us", or "our") collects, stores, uses, processes, and protects your personal and travel-related data when you interact with our platform, book packages, or purchase travel facilitation services.
We are committed to maintaining the confidentiality, integrity, and security of all information entrusted to us by pilgrims and applicants, in compliance with applicable Indian privacy standards and international visa processing requirements.
2 Information We May Collect
To prepare and file Umrah visa applications, arrange Hajj/Umrah packages, and coordinate required BRN (Booking Reference Number) bookings, we collect data strictly necessary for fulfilling these travel services:
Full name (as printed on passport), date of birth, gender, nationality, contact phone/WhatsApp number, email address, residential address, father's/spouse's name, passport scan, passport number, issue/expiry dates, and passport-size photographs adhering to Saudi visa specifications.
Tentative or confirmed flight dates, port of entry/exit (Jeddah, Madinah, etc.), hotel accommodation preferences, intercity transport preferences (Makkah–Madinah–Jeddah), and group pilgrim details.
Transaction IDs, UTR numbers, payment modes, and billing receipts. Online payments are handled via secure, PCI-DSS compliant third-party payment gateways; we do not store full credit/debit card numbers, CVVs, or online banking passwords on our servers.
IP address, browser type, operating system, referring URL, timestamp of visits, and minimal technical cookies necessary for session security and navigation.
3 Why We Collect Information
We process your personal and travel information for legitimate operational purposes, including:
- Filing and submitting electronic Umrah visa applications on authorized Saudi government and portal systems.
- Coordinating and issuing mandatory Saudi hotel and transport BRNs via licensed Saudi partners.
- Arranging flights, hotel accommodations, and ground transportation packages.
- Verifying passport accuracy and ensuring compliance with Saudi entry and medical insurance mandates.
- Sending booking confirmations, visa e-documents, payment receipts, and travel advisories.
- Addressing pilgrim inquiries and delivering responsive customer support via WhatsApp or email.
- Preventing fraudulent applications, identity misrepresentation, and regulatory violations.
- Fulfilling legal, tax, accounting, and compliance obligations under Indian law.
4 Sharing & Disclosure of Information
We do not sell, rent, or trade your personal data to third parties for commercial marketing. Information is disclosed strictly on a need-to-know basis to the following entities solely for fulfilling your travel requirements:
- Saudi Governmental Authorities: Ministry of Foreign Affairs (MOFA), Ministry of Hajj & Umrah, and Saudi Immigration for visa issuance and entry authorization.
- Licensed Saudi Umrah Operators & BRN Portals: For hotel and transport voucher creation (such as Nusuk Masar).
- Travel Suppliers: Airlines, hotels, and ground transport coordinators directly associated with your booking.
- Authorized Payment Gateways: For processing secure electronic financial transactions.
- Law Enforcement & Legal Authorities: When compelled by valid subpoenas, court orders, or applicable Indian laws.
5 Payment Security
All electronic payments initiated on Alif Hajj Services are routed through certified, PCI-DSS compliant third-party payment gateways utilizing standard 256-bit SSL encryption. We encourage customers to review the privacy and security policies of the respective payment gateway provider during checkout.
6 Cookies & Usage Analytics
Our website utilizes standard cookies to optimize your browsing experience:
- Essential Cookies: Required for fundamental security, session state, and form submissions.
- Functional Cookies: Retain user preferences and temporary inputs during inquiry flows.
- Basic Analytics: Aggregated, non-personally identifiable traffic metrics to improve website performance and accessibility.
You may disable cookies via your browser settings; however, certain interactive inquiry functions may not perform optimally without essential cookies.
7 Data Retention
We retain personal details, passport copies, and transaction records only for as long as reasonably necessary to fulfill the requested travel and visa services, comply with accounting and statutory tax regulations, resolve potential disputes, and maintain audit logs. Once the retention period expires, sensitive documents are securely deleted or irreversibly anonymized.
8 Data Security Measures
We implement appropriate technical, physical, and administrative security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These include encrypted data transmissions (HTTPS/TLS), restricted access controls for staff handling passport records, and regular vulnerability monitoring.
While we follow industry-standard security protocols, no method of electronic transmission over the internet or storage system can be guaranteed to be 100% impenetrable. We encourage pilgrims to safeguard their own communication channels and login credentials.
9 Your Privacy Rights
Subject to applicable Indian laws and visa system records, you have the right to:
- Request access to the personal data we hold regarding your application.
- Request correction or updating of inaccurate passport or contact information prior to file submission.
- Request deletion of your non-essential personal information, subject to mandatory statutory retention rules.
- Withdraw consent for optional communications at any time.
10 Children's Privacy
Our services facilitate travel for families and minors traveling for pilgrimage; however, all personal details and passport copies for applicants under the age of 18 must be provided exclusively by a parent, legal guardian, or authorized family representative.
11 Third-Party Websites
Our Website may contain links to external portals (such as airlines, hotel booking platforms, or government portals). We do not control and are not responsible for the privacy practices, content, or security of external websites. We advise users to review the privacy statements of each external site visited.
12 International / Cross-Border Data Transfers
Because Umrah visas, medical insurance policies, and BRN reservations are administered in the Kingdom of Saudi Arabia, your passport details and travel itinerary are securely transmitted cross-border to official Saudi portals (including MOFA, Nusuk, and licensed Saudi ground operators). By submitting your application to us, you expressly authorize this necessary international data transfer.
13 Policy Updates
We may update this Privacy Policy from time to time to align with legal developments, Saudi immigration procedural changes, or website enhancements. All revisions will be posted on this page with an updated effective date.
14 Contact Us
For any privacy-related questions, data access requests, or policy inquiries, please contact us:
